Professional Non-Emergency Medical Transportation
Effective Date: November 11, 2025 | Last Updated: November 11, 2025
SMS Number: +1 (954) 621-1089
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Message and data rates may apply
Need Help?
📱 Text: Reply HELP to any message
📞 Call/Text: +1 (954) 621-1089
📧 Email: info@mypanion.com
🕐 Hours: Mon-Fri, 9 AM - 5 PM EST
✅ Booking Confirmation
Confirmation of your ride with booking ID and details
💳 Payment Link
Secure Stripe link to complete payment
👤 Caregiver Assignment
Name and contact info of your assigned caregiver
🚗 Arrival Notifications
"Caregiver is on the way" and "Caregiver has arrived"
🔔 Appointment Reminders
24-hour and 2-hour advance reminders
📍 Real-Time Updates
Pickup, in-transit, drop-off, return home status
❌ Cancellation Confirmation
Confirmation if you cancel your booking
⚠️ Service Alerts
Urgent notifications about delays or changes
We may occasionally send promotional messages about new services, special offers, or updates (maximum 2 per month). You can opt out of marketing while continuing to receive essential service messages.
Per Ride: Approximately 5-8 text messages
• Booking confirmation
• Payment link
• 24-hour reminder
• 2-hour reminder
• Caregiver assignment
• En route notification
• Arrival notification
• Service completion
Marketing: Maximum 2 messages per month (optional)
⚠️ Message and data rates may apply.
Standard text messaging rates from your mobile carrier apply to all messages sent and received. MyPanion is not responsible for any charges from your carrier.
Check with your mobile carrier for details about your messaging plan and any applicable charges.
Our SMS service is available on major U.S. carriers including:
Supported: AT&T, T-Mobile, Verizon, Sprint, Boost Mobile, Cricket, MetroPCS, U.S. Cellular, Virgin Mobile, and others.
Not all carriers are supported. If you experience issues receiving messages, please contact us at (954)-621-1089.
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To stop receiving ALL text messages from MyPanion, reply STOP to any message. You'll receive a confirmation that you've been unsubscribed.
⚠️ Important Warning:
If you opt out of all messages, you will no longer receive critical service updates including caregiver assignments, arrival notifications, and appointment reminders. We strongly recommend keeping service messages enabled.
To opt out of promotional messages while continuing to receive transactional service messages:
If you opt out and later wish to re-subscribe, reply START to any message from MyPanion, or contact us at (954)-621-1089 or info@mypanion.com.
Need Help?
📱 Text: Reply HELP to any message
📞 Call: (954)-621-1089
📧 Email: info@mypanion.com
🕐 Hours: Mon-Fri, 8 AM - 6 PM EST
Your phone number and text communications are subject to our Privacy Policy.
SMS Service Provider: We use Twilio to send and receive text messages. Twilio's use of your information is governed by their privacy policy.
Security Measures: We implement reasonable security measures to protect your information.
Note: SMS text messages are not encrypted and may not be secure. Do not send sensitive personal information via text.
If you change your mobile phone number, notify us immediately at (954)-621-1089 or info@mypanion.com to ensure you continue receiving important service notifications.
MyPanion is not liable for delays or failures in text message delivery, or for consequences resulting from such delays. Message delivery depends on carrier network availability and other factors outside our control.
We may update this SMS Policy from time to time. Changes will be posted on this page with a new "Effective Date." Continued use of our SMS services after changes constitutes acceptance of the updated policy.
MyPanion (Wolleritian Ventures LLC)
📧 Email: info@mypanion.com
📞 Phone: (954)-621-10891
💬 SMS Number: +1 (954) 621-1089
🌐 Website: mypanion.com
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