MyPanion Medical Transportation

Professional Non-Emergency Medical Transportation

Privacy Policy

Effective Date: November 11, 2025 | Last Updated: November 11, 2025

Your Privacy Matters. MyPanion, operated by Wolleritian Ventures LLC, is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you use our medical transportation services.

1. Information We Collect

Personal & Contact Information

Full name, phone number, and email address
Home address and appointment locations
Emergency contact details
Date of birth (when required for service)

Medical & Mobility Information

Mobility level and assistance needs
Medical equipment requirements (wheelchair, oxygen, etc.)
Special accommodations necessary for safe transport
Appointment details (doctor name, facility, appointment type)

Payment & Transaction Data

Payment information (processed securely via Stripe - we never store full card numbers)
Booking history and service preferences
Billing and invoicing records

Communication Records

SMS/text message history (appointment notifications, updates)
Email correspondence
Phone call records (for quality assurance)

2. How We Use Your Information

We use your personal information for the following purposes:

Service Delivery: Coordinate and provide medical transportation services
Communication: Send booking confirmations, caregiver assignments, and real-time updates via SMS
Payment Processing: Securely process payments through Stripe
Safety & Compliance: Ensure safe transport based on your mobility and medical needs
Customer Support: Respond to inquiries and resolve service issues
Service Improvement: Analyze usage patterns to enhance our offerings
Legal Obligations: Comply with applicable laws and regulations

3. How We Share Your Information

Service Providers & Partners

We share information with trusted third parties who help us deliver services:

🔐 Stripe

Secure payment processing

📱 Twilio

SMS notifications & communications

📊 Google Sheets

Booking management & scheduling

🚗 Caregivers

Independent contractors providing transport

Legal & Safety Requirements

We may disclose information when required by law, court order, or to protect the rights, property, or safety of MyPanion, our users, or the public.

✓ We DO NOT sell, rent, or trade your personal information to third parties for marketing purposes.

4. SMS/Text Message Communications

By providing your phone number and consenting to SMS notifications, you agree to receive text messages from MyPanion regarding your transportation services.

SMS Service Number: +1 (954) 621-1089

Message Types: Booking confirmations, caregiver assignments, arrival notifications, appointment reminders

Frequency: Varies by service usage (typically 5-8 messages per ride)

Opt-Out: Reply STOP to any message | Reply HELP for support

Note: Message and data rates may apply

5. Data Security

We implement industry-standard security measures to protect your personal information:

Encrypted payment processing through Stripe (PCI DSS compliant)
Secure data transmission using SSL/TLS protocols
Access controls and authentication for internal systems
Regular security audits and updates

While we take reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Booking records are typically retained for 7 years for business and regulatory compliance purposes.

7. Your Privacy Rights

📋 Access & Review

Request a copy of your personal data

✏️ Correction

Update inaccurate information

🗑️ Deletion

Request removal of your data (subject to legal requirements)

🚫 Opt-Out

Unsubscribe from marketing communications

To exercise these rights, contact us at info@mypanion.com or call (954)-621-1089.

8. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect information from children. If we discover we have collected data from a child, we will promptly delete it.

9. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy regularly for any updates.

Contact Information

MyPanion (Wolleritian Ventures LLC)

📧 Email: info@mypanion.com

📱 Phone/SMS: +1 (954) 621-1089

🌐 Website: mypanion.com